Returns, Refunds & Cancellations

We want you to be happy with your order. This page explains how to cancel an order, return a product, and how refunds work.

Cancelling an order

You can cancel before we dispatch your order. Email us (see our Contact page) with your order number as soon as you can. If the order has not shipped we will cancel it and refund you in full. Once it has shipped, please follow the returns process below.

Returning a product

You can return a product within 7 days of receiving it if you changed your mind, as long as it is unopened, unused and sealed in its original packaging. Because these are skincare and haircare products, we cannot accept returns of opened or used products for hygiene and safety reasons, unless they are faulty.

Damaged, faulty or wrong items

If your item arrives damaged or faulty, or we sent the wrong item, tell us within 7 days of delivery. Email us (see our Contact page) with your order number and clear photos of the item and the packaging. We will send a replacement or refund you in full, and we cover the return shipping cost where a return is needed.

How to start a return

• Email us (see our Contact page) with your order number and the reason for the return.
• We will reply with the next steps and the address to send it to. Please do not send items back before you hear from us.
• Return shipping for change-of-mind returns is paid by you, and the parcel is your responsibility until it reaches us.

Refunds

Once we receive and check a returned item, or approve a cancellation, we refund the amount you paid for the product to your original payment method through Razorpay. Banks and card networks usually take 5-7 business days to show the money. Original shipping charges are refunded when we cancel an order before dispatch or when the return is due to our error. Customs duties and taxes charged by your country are not refunded by us and must be claimed from the customs authority.

Your legal rights

Nothing here limits the rights you have under the law of the place where you live. If you live in the European Union or the United Kingdom, you also have a legal right to cancel a distance purchase within 14 days of receiving it, without giving a reason. This right does not apply to sealed health or hygiene products once they have been unsealed. To use it, tell us clearly in writing by emailing us (see our Contact page).

Questions

Email us (see our Contact page) and quote your order number. See also our Terms of Service and Shipping Policy.