Frequently Asked Questions

Our formulas are built around plant-based ingredients, and the full ingredient list is shown on every product page. "Natural" is not a guarantee that a product suits everyone: plant ingredients can also cause reactions. Please read the ingredients before you buy.

Do a patch test first: apply a small amount to your inner forearm (for hair products, also behind your ear) and wait 24 hours. Stop using a product if you notice redness, itching or irritation. If you have a skin or scalp condition, are pregnant or breastfeeding, or are unsure, please ask your doctor before using a new product.

Each product page has a "How to use" section with directions. Use products as directed, and keep them away from your eyes.

We prepare orders within 3 days. Delivery usually takes 3-7 business days within India and 7-21 business days internationally. See our Shipping Policy for charges and details.

Yes. We ship to many countries and show the shipping charge at checkout before you pay. Customs duties or import taxes in your country, if any, are payable by you.

Shipping inside India is ₹99 and international shipping is ₹1,499. Orders within India with items worth ₹4,250 or more ship free (standard shipping).

When your order ships, we email you the courier details and a tracking link, where available. If you haven't heard from us, please contact us with your order number.

If your order hasn't shipped yet, contact us as soon as possible with your order number and we'll do our best to change or cancel it. See our Returns & Refunds page for details.

You can ask to return an eligible product within 7 days of delivery. Opened skincare and haircare products can usually only be returned if they arrive damaged, defective or wrong. Please read our Returns & Refunds page for the full terms.

We're sorry about that. Please contact us within 48 hours of delivery with your order number and a photo of the product and the packaging, and we'll make it right.

We accept cards, UPI, net banking and wallets through our payment partner Razorpay. Your payment details are handled securely by Razorpay and are never stored by us.

No. You can check out as a guest with just your delivery details and email address.

Enter your code in the bag or at checkout and the discount is applied before you pay. Each code may have its own conditions, such as a minimum order value or an expiry date.

We collect only what we need to deliver your order and run the store. Read our Privacy Policy for details, or change your cookie choices at any time.

Visit our Contact page. Please include your order number if your question is about an order.